Refunds and cancellations
Rules for deposits, cancellations, rescheduling, and refunds on Smartwebapps lessons. They apply to the training formats we actually offer.
Eligibility overview
Refund eligibility depends on the lesson type, how close the start date is, and whether instruction or materials preparation has begun. Australian Consumer Law guarantees still apply where relevant and cannot be excluded.
Timeframes
- Market Structure Intensive and Private Structure Coaching: Full refund of fees paid (including deposit) if you cancel in writing at least 14 days before the scheduled start. Cancellations between 13 and 7 days before start receive a 50% refund. Inside 7 days, fees are non-refundable except where we cancel or Australian Consumer Law requires otherwise.
- Swing Analysis Mentorship: Full refund if cancelled at least 7 days before the first session. After the first session begins, unused weeks may receive a partial refund equal to unused session fees minus a 15% administration amount.
- Chart Review Session: Full refund if cancelled at least 48 hours before the appointment. Inside 48 hours, the session fee is non-refundable.
Deposits
Deposits hold Intensive and private coaching seats. Deposits become non-refundable inside the windows above but are applied to any rescheduled date we confirm within three months.
Rescheduling
One complimentary reschedule is allowed for Intensive and private coaching if requested at least 7 days before start and subject to seat availability. Further reschedules may require a new deposit. Mentorship sessions may be moved once per block with 48 hours’ notice.
No-shows
Failure to attend without notice is treated as a late cancellation. No refund is issued for no-shows. Remote seats who cannot connect because of their own equipment or network issues are not automatically refunded; we will offer one alternative slot where reasonable.
Work already started and materials
Once a workshop day or coaching half-day has begun, that day’s fee is non-refundable. Printed chart packs prepared for a named participant are non-refundable after dispatch or collection. PDF packs already delivered are likewise non-refundable.
Non-refundable items
- Courier fees for chart packs already shipped
- Third-party venue costs we disclose in writing for off-site private coaching (if any)
- Completed Chart Review Sessions
How to request a refund
Email info@smartwebapps.digital with your name, lesson, date, and reason, or call (03) 6220 4962. We confirm eligibility within five business days.
Processing time and method
Approved refunds are returned to the original payment method within 10 business days of approval. Bank processing times may add several days.
When we cancel
If Smartwebapps cancels a cohort or session, you may choose a full refund or a transfer to a later date at no extra charge.
Contact for refund requests
Smartwebapps, 10 Mildura Street, Rocherlea, Tasmania · info@smartwebapps.digital · (03) 6220 4962.